FAQs

⭐ Frequently Asked Questions (FAQs)

1. What materials are your chandeliers made from?

All our chandeliers are handcrafted using high-quality fiber and resin materials that are lightweight, durable, and designed to last for years.

2. Do your chandeliers come with installation accessories?

Yes. Every chandelier is delivered with the full installation kit, including screws, mounts, and ceiling fixtures.

3. How long does delivery take?

We deliver to all cities and governorates in Egypt within 7 business days.

4. Do you offer free shipping?

Yes. We offer Free Shipping on orders above 8,000 EGP.

5. Can I return a product?

Returns are accepted for damaged, defective, or incorrect items.
You must report the issue within 48 hours of delivery.
Custom-made chandeliers are non-returnable.

6. What should I do if my item arrives damaged?

Contact our support team immediately within 48 hours and send photos or videos of the issue.
We will arrange a replacement or refund.

7. Do you ship outside Egypt?

Currently, we ship within Egypt only.

8. Can I request a custom chandelier?

Yes! We offer custom-made designs.
Just contact us with your preferred size, color, or style.

9. What payment methods do you accept?

We accept:

Cash on Delivery

Local & international cards

E-wallets

10. How can I track my order?

Once your order ships, you will receive a tracking number to follow your package until it arrives.

11. Are the product images accurate?

Yes, all images represent the real product.
However, small variations in color may occur due to lighting or screen differences.

12. Do the chandeliers require professional installation?

Our chandeliers are easy to install, but for large models we recommend a professional electrician for safety.

13. Can I change my delivery address after placing the order?

Yes, as long as the order has not been shipped.
Contact our support team as soon as possible.